At ZEAK Labs, every Monthly Technical Support Package (MTSP) client is assigned a dedicated Account Manager (AM) to ensure clear, consistent communication and proactive service delivery. Your Account Manager is your main point of contact for anything outside of technical support tickets.
When to Contact Your Account Manager
You can reach out to your AM for:
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Project planning and timelines
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Clarification on scopes of work or deliverables
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MTSP upgrades or service expansions
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Invoicing, reporting, or account customisation requests
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Strategic guidance, consultation, or referrals
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Escalating unresolved issues or feedback about our service
How to Contact Them
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From the ZEAK Vortex Dashboard
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Log in at vortex.zeaklabs.com
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Your AM’s contact details are shown on the right-hand panel of your dashboard
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By Email
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Use their direct email (e.g., firstname@zeaklabs.com)
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Or send your message to support@zeaklabs.com and request it be forwarded to your AM
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Schedule a Call
Most Account Managers provide a link to book a 15–30 minute check-in or planning call. This link is usually included in your onboarding email or can be requested at any time.
Best Practice Tips
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For general updates or questions, include your project name or ticket number to help them support you efficiently
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For larger requests, summarise your goals so your AM can involve the right internal teams
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Be clear if your message is urgent, and it will be triaged accordingly
Need to change your assigned Account Manager?
Email support@zeaklabs.com and we’ll arrange a reassignment if appropriate.