Payment failures can occur for a variety of reasons, but ZEAK Labs provides a straightforward process for resolving them quickly and ensuring your services continue without interruption.
Common Reasons for Payment Failure
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Expired or invalid card details
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Insufficient funds
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Bank declined the transaction
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Billing address mismatch
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Payment method removed or revoked
What Happens When a Payment Fails
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You will receive an automated email notification informing you of the failed transaction.
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Your services may be temporarily paused if the issue is not resolved within 7 days.
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A grace period of up to 10 days may apply, depending on your Monthly Technical Support Package (MTSP) agreement.
How to Resolve It
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Log into ZEAK Vortex
Go to vortex.zeaklabs.com and log into your account. -
Update Your Payment Method
Navigate to Billing > Payment Methods and enter valid, up-to-date card details.
(See: “How to Update Your Payment Method”) -
Retry the Payment
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If your plan is subscription-based, the system will attempt the payment again automatically once updated.
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For manual invoices, go to Billing > Invoices, open the unpaid invoice, and click “Pay Now.”
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Contact Support if the Issue Persists
If payment still fails, your bank may be blocking the transaction. Please contact your bank and then reach out to us at support@zeaklabs.com for further help.
Prevent Future Payment Issues
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Enable email notifications for upcoming billing dates
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Keep your payment method and billing address up to date
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Monitor your payment activity through the Billing tab in Vortex
Still need help? Contact support@zeaklabs.com or call 0845 152 1045 for direct support from our finance team.